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Your Statutory Rights

Cooling-off Period

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This time frame will also apply to all Isle of Man subscribers which is outside of the EU.

To cancel your purchase within the seven-working-day cooling-off period, please call our subscription line on . You will be asked to return the vouchers giving the reason for the return. Please package the vouchers securely and send it to us at: , PO Box 504 Leicester LE94 0AE so that we receive it within seven working days of the day after the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the cost of returning the vouchers to us unless we delivered them to you in error, or if the vouchers are damaged.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for the vouchers. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
For Isle of Man subscribers please contact the Isle of Man Office of Fair Trading on 686500 for more information or visit this link: